GOVERNANCE
Committed as we are to the goal of increasing the value of our company every day, in Madrileña Red de Gas we know the value of our shareholders. They guarantee the existence of an organisation which ensures optimisation of the use of available resources, in order to achieve the highest yield on their investment within a framework of transparency, honesty and corporate ethics.
In this spirit, Madrileña Red de Gas ensures that all activity is performed effectively, according to the principles set out in the code of ethics and the policies and procedures approved by the company.
Madrileña Red de Gas has open and fluid communication channels which promote agile and transparent access to information and allow our shareholders to follow the management of the business, which is conducted on a prudent approach with responsible actions at all organisational levels.

CORPORATE RESPONSIBILITY
To safeguard the rights of users and third parties in respect of the protection of personal data, MRG has increased the training initiatives to ensure compliance with the policy of personal data protection.
To do this, we have provided in-depth training to all employees in line with the management model for personal data protection implemented by Madrileña Red de Gas, whose main characteristics are:
- Information security policy, which sets out the commitment to the protection of information and the implementation of initiatives aimed at its confidentiality, integrity and availability.
- Personal data protection security document which sets out the responsibilities, obligations and functions, maintenance system, measures and standards and security procedures, as well as the basic data of the various files.
- Procedures focussed on the management of rights of access, rectification, cancellation and objection (ARCO), management of computer storage media, user management, management of incidents, identification and authentication of users, management of backups, control of physical access to the premises of the information systems and communications networks.
- The role of the information security officer, who is responsible for technical security and the functional file managers.
- Files registered with the Data Protection Agency; five being of high, two of medium and the rest of basic level.
- A total of 85 processing agents.
CORPORATE RISK MANAGEMENT
Madrileña Red de Gas has a chart of corporate risks with seven main categories: strategic, reputational, financial, security, regulation and compliance, information and reporting, operating, structure, and contractors and suppliers.
In the face of possible emerging risks, in Madrileña Red de Gas we have updated the corporate risk chart, identifying 17 new high-level controls which have been added to the 158 existing controls, as well as eight significant improvements to existing controls that enable us to mitigate major risks.
PREVENTION OF CRIMINAL OFFENCES
In compliance with organic law 1/2015, and in relation to the criminal liability of legal persons, in Madrileña Red de Gas we have updated the management model for the prevention of criminal offences in accordance with the following structure:
- Policy for the prevention of criminal offences, anti-corruption policy and code of ethics.
- Protocol for the prevention of criminal offences.
- Chart of criminal risks.
- Criminal compliance officer.
- Channel for complaints through which it is possible to communicate any irregularities or behaviour contrary to the law, the code of ethics or the procedures established by Madrileña Red de Gas.
- Disciplinary system.
In addition, during this financial year, we have communicated the policies for the prevention of offences in Madrileña Red de Gas to all workers, while at the same time developing the training programme for the prevention of offences.